Shipping and Return Policy

Shipping:

Processing Time:

• Orders typically take 2-3 business days to process before shipment. During peak seasons or promotional periods, processing times may be slightly longer.

Shipping Time:

• Once your order has been processed, shipping time within the contiguous United States generally takes 7-12 business days.
• For remote areas or regions outside the contiguous United States, please allow an additional 7 business days for delivery.

Shipping Rates:

• We offer flat-rate shipping fees based on your location and the weight of your order. Shipping costs will be calculated at checkout before payment.

Order Tracking:

• Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. You can use this information to track your order's delivery status.

Return and Exchange Policy:

Eligibility:

• To be eligible for a return or exchange, items must be unused, in the same condition as received, and in their original packaging.
• Certain items, such as personalized or customized products, may not be eligible for return or exchange.

Initiating a Return or Exchange:

• If you wish to return or exchange an item, please contact our customer service team within 14 days of receiving your order. You can reach us at saviourplush@hotmail.com.
• Please include your order number and reason for return or exchange in your message.
• Our customer service team will provide you with further instructions on how to return or exchange your item.

Return Shipping:

• Customers are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).
• We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.

Refunds:

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Contact Us:

• If you have any questions or concerns regarding our shipping and return policy, please don't hesitate to contact us at saviourplush@hotmail.com. We're here to assist you!